Frequently Asked Questions
Why am I unable to request another OTP?
The system has detected that you currently have an unused verification code. Please use this code to complete the verification, or wait until it expires before clicking [OTP Code] to request a new one.
What are the Cash Wallet, Chip Wallet, and Bonus Wallet?
- Cash Wallet: Can be used directly for gaming, transfers, and withdrawals.
- Chip Wallet: Game rebates and referral rewards are credited as chips. You must place bets before the balance can be converted into the Cash Wallet.
- Bonus Wallet: When a promotion is selected during a deposit, the bonus amount will be credited to the Bonus Wallet. You must meet the required wagering turnover before transferring it to the Cash Wallet.
What time will the chips be credited?
The platform settles accounts daily at 12:00 PM. Game rebates and referral rewards will be automatically credited to your Chip Wallet between 3:00 PM - 6:00 PM (UTC+8) each day.
Why am I unable to select a deposit promotion?
All promotions are limited to one per person only. "One per person" includes, but is not limited to, the same household, residential address, IP address, email address, phone number, credit/debit card, e-wallet, or the use of a shared/public computer (e.g. at schools, public libraries, or workplaces).
Why am I unable to log in to my account?
Your account has been automatically frozen after more than 3 failed attempts with an incorrect password or verification code. Please click [Forgot Password] to reset your password and log in again.
Why does my account show as locked?
When you try to log in, the system indicates that your account is locked. We recommend resetting your login password and trying again. If you are still unable to log in after resetting your password, please contact customer support for further assistance.
At what time does the system reset the withdrawal limit?
The system resets the withdrawal count daily after 00:00:00. If you have used up your daily withdrawal limit, we recommend waiting until after 00:00:00 for the system to refresh before making another withdrawal.
Can I request a refund after a successful deposit?
Every deposit on the platform requires meeting a wagering requirement before it can be processed, so the system cannot refund immediately after a successful deposit. Please ensure the deposit amount is correct before proceeding.
What should I do if the website shows a white/black screen or is lagging?
Please try the following steps:
- Log out of your game account.
- Toggle Airplane Mode on your phone on and off repeatedly (this helps refresh the network).
- Access the website using Google Chrome and log in to your game account again. Thank you for your cooperation.
How do I generate my referral link?
After logging in to your account:
- Click [Account].
- Find and click [Referral].
- Click the icon next to [Referral URL] to copy the link, and share it with friends for registration.
How do I change the language?
After logging in:
- Click the Language option at the top-right corner.
- Select your preferred language from the dropdown menu.
- The system will refresh automatically, and the interface will display in the chosen language.
At what time are the 4D prizes paid for 3:30 PM and 7:30 PM (GMT+8) draws?
- Afternoon draw (3:30 PM): Prizes will be paid after 5:30 PM (GMT+8).
- Evening draw (7:30 PM): Prizes will be paid between 9:30 PM - 10:00 PM (GMT+8).
Why is Fast Top-Up unavailable during the early morning hours?
The Fast Top-Up service undergoes brief maintenance daily at midnight. Please refer to the schedule below:
- Fast Top-Up maintenance: 11:50 PM - 12:30 AM (GMT+8).
- Fast Top-Up maintenance (MAYBANK): 02:50 AM - 05:00 AM (GMT+8).
Maintenance may occasionally be delayed. Please wait until maintenance is complete before using Fast Top-Up.
What should I do if I am stuck in the game and cannot exit?
Try closing the app and logging in again to exit the game. If the issue persists, please contact customer support for assistance.
What should I do if the game is lagging during play?
You can try the following:
- Check if your network connection is stable and working.
- Close all background apps on your device and re-enter the game.
Where can I check the 4D results?
You can check the results by clicking "Winning" on the EKOR page.
Why do I keep encountering "Transaction Cooling Period" when depositing via PUBLIC BANK?
The transaction status shows "Transaction temporarily on hold 🕘" because, according to Public Bank's announcement on June 22, 2023, the bank implemented a "Transaction Cooling Period" system that randomly reviews each user's transfer.
- Approval and processing may take a few hours up to 3 business days.
- ⚠️ Once the bank receipt shows the transaction as successful, please contact customer support again for assistance.
How do I set a PIN code?
Please follow these steps to set your payment PIN:
- Click "Account" -> "Profile" -> "Change PIN".
- Enter your desired PIN code.
- Re-enter the PIN code for confirmation.
- Click [Send] to receive OTP on your phone.
- Enter OTP and click Submit to complete the setup.
How is the betting rebate (Chips) calculated?
The rebate is calculated based on your total bets from the previous day and is paid in vouchers.
Example:
- Total bets: RM10,000
- EKOR game rebate rate: 10%
- Total rebate: RM10,000 x 10% = RM1,000
How is the referral rebate (Chips) calculated?
The referral rebate is calculated based on your subordinate players' total bets from the previous day and is paid in vouchers.
Example:
- Subordinate players' total bets: RM10,000
- EKOR game referral rebate rate: 3%
- Total referral rebate: RM10,000 x 3% = RM300
How many times can a user perform points conversion per day, and when is it reset?
- Each user can perform points conversion up to 3 times per day.
- The counting period is from 12:00 AM (GMT+8) to 11:59:59 PM (GMT+8) daily.
- Once the daily limit is reached, the system will reset the points conversion count at 12:00 AM (GMT+8).